Question: What is in-tend?

Answer: in-tend is electronic tendering software owned and used by the public sector. For more information about in-tend visit our website at www.in-tend.com

Question: Why do I need to register for this website?

Answer: To gain access to tender documents posted by the procurement team you will be required to register to gain access to the secure area of the website. Only when you have registered may you express interest in current tenders

Question: Do I have to pay to register for the website?

Answer: No, the in-tend portal is a free service to register and to use

Question: How do I register?

Answer: Use the Register button either via the Home page or via the Menu bar at the top of the website. From here you will be required to enter information about your company and yourself.

Question: I have registered. What happens next?

Answer: Once the registration process is complete you should receive an e-mail confirming your login details. If this is not received within 15 minutes, the procurement team may be handling all new registrations manually and you may need to contact them to request they accept your registration for the website

Question: I have registered on the in-tend website for a council however my login details do not work for a university who is posting a tender?

Answer: Within in-tend each institution has their own website. This means registering for one website does not register you for all our websites

Question: Is there a way to easily register for all in-tend websites?

Answer: Although it is not possible to register for all our websites, we do offer a subscription based service, which will use information about your company to match it to all current tenders posted on any of our websites. For more information about the tender notification service visit our website at www.tendernotification.co.uk

Question: I need to add an additional contact to the company. How do I do this?

Answer: Once logged in. Select the Company Details button in the menu bar. Select the Contact Details tab. Ensure next to the contact label the selection reads ‘--New Contact--‘. Fill in all the mandatory information and select Save Contact. The new contact should now be able to login to the secure area of the website

Question: I need to update our company information. How do I do this?

Answer: Once logged in. Select the Company Details button in the menu bar. Under the details section are several tabs where information about your company can be stored. Once you are happy with the changes. Select Save Details

Question: I tried to register but it stated it was already registered to another person. What do I do?

Answer: You should try and contact the person who the account was initially registered by. They will need to add you as a new contact for the company. If you are unsure how to do this. See above. If this person is not available. You will need to contact the procurement department and request they add you as an additional contact for the company

Question: I have changed the e-mail address for a contact but it states it is already in use. What does this mean?

Answer: This means within the website there is already a contact using that e-mail address. All e-mail addresses must be unique. If you have never provided your e-mail address before please contact the procurement team and request assistance

Question: What is a User ID and why is it a number?

Answer: A User ID is automatically generated by in-tend when a new contact is created. This can be used for a secure login into the in-tend website. Not all procurement teams force companies to use this when logging in however. So may not be required

Question: I am unable to upload documents to my return?

Answer: If your documents are failing to upload this may be due to several circumstances. Firstly check none of the files you are trying to upload contain special characters. Only a full stop, comma, hyphen and underscore may be accepted. Secondly check the files you are trying to upload are not too large. Should they be over 5 megabytes, split them into smaller files. Also make sure you upload documents from your computer (i.e the ‘C‘ Drive). If you are attempting to upload documents from a network drive this can also restrict the upload

Question: Is there a maximum file size limit?

Answer: The recommended maximum file size limit per upload is 20 megabytes worth of data. However all document uploads are subject to your internet connection and you may not be able to upload as much as this. Should you have difficulty, we suggest you stick to 5 megabytes worth of data per upload. *Note* there is no limit to the amount of data you can upload. This suggestion concerns what you are trying to upload each time the upload button is selected. i.e. You may upload 4 megabytes worth of documents. Then upload 5 megabytes worth of documents. You may then repeat this as many times as necessary

Question: I have completed the Questionnaire but it still reads as Incomplete. What should I do?

Answer: This means you haven‘t provided information for all mandatory questions within the Questionnaire. Open the questionnaire and it will indicate which mandatory questions have not been completed on the left hand side. All mandatory questions are marked with * and should be noticeable

Question: My Account has locked. Why? How do I unlock this?

Answer: Accounts are locked for purposes of security when the password is input incorrectly 3 times. Please check when entering your password Caps Lock is not turned on as passwords are case sensitive. To unlock accounts you will need to contact the procurement department. Please note the support department do not have access to system where your details are stored and this is all handled by the procurement department

Question: I have forgotten my login information. How do I recover this?

Answer: On the Home page of the website is a Forgotten Details button please use this to recover any forgotten User ID‘s, Passwords, PIN Codes and Pass Phrases. Should you have forgotten your e-mail address please contact the procurement department

Question: I have expressed interest what happens now? How do I know this has been received?

Answer: By selecting view tender details from the tenders page, it will display your current status with that tender at the top of the page. When your expression has been received it will update the status here. If it states this is being considered you will need to contact the procurement department and request they accept your expression of interest. Once this has been done you will receive an e-mail confirming you have received tender documentation

Question: I have submitted my return. How do I know this has been received? What happens next?

Answer: By selecting view tender details from the tenders page, it will display your current status with that tender at the top of the page. When your submission has been received it will update the status here. From here you return will be processed by the procurement department. To get an update of where your return is and the status of your company contact the procurement department